Old People's Bank
NaijaRock
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Posted by Felix Okoli on July 08, 2010 at 08:53:26:
I just went to a bank branch in Lagos today not because I had an account with them but because I wanted to deposit some money into an beneficiary's account. Ordinarily, I don't bank with banks like these because based on past experience, they tend to slow me down and just waste the day for me. However the thing about these banks is that old people are the major customers there, in terms of number and they don't seem to be in a hurry. Either due to the relative slowness of the bank employees in responding to customers or the fact that the said customers seem to be at home and not likely to be going anywhere else soon, makes banking activities at this bank just toooooOOOOOO SLOOOOOOOOoow. There are like only 3 customers before me and yet I have been standing there for more than 40 minutes and I'm even more provoked that the cashier is not the least bothered while taking her time to attend to a single customer within that time frame. Maybe governor Sanusi should establish something like minimum waiting time for banks to keep their customers in queues or they should be a public commission like the NCC does for mobile subscribers, for aggrieved customers to just lay their complaints when they are not pleased with the way a particular bank is run.
Actually, I have nothing against old people or old banks, but I just used the term Old People's bank to refer to this particular bank that doesn't seem to be in a hurry to meet the needs of modern day customers. Maybe, they may be hoping that in the future, when they have no more customers, they would now modernise and have a better ways of doing things. What they need to realize is that, creating negative goodwill for your company in the minds of Nigerians may not guarantee long life for your company.
Comments:
I just went to a bank branch in Lagos today not because I had an account with them but because I wanted to deposit some money into an beneficiary's account. Ordinarily, I don't bank with banks like these because based on past experience, they tend to slow me down and just waste the day for me. However the thing about these banks is that old people are the major customers there, in terms of number and they don't seem to be in a hurry. Either due to the relative slowness of the bank employees in responding to customers or the fact that the said customers seem to be at home and not likely to be going anywhere else soon, makes banking activities at this bank just toooooOOOOOO SLOOOOOOOOoow. There are like only 3 customers before me and yet I have been standing there for more than 40 minutes and I'm even more provoked that the cashier is not the least bothered while taking her time to attend to a single customer within that time frame. Maybe governor Sanusi should establish something like minimum waiting time for banks to keep their customers in queues or they should be a public commission like the NCC does for mobile subscribers, for aggrieved customers to just lay their complaints when they are not pleased with the way a particular bank is run.
Actually, I have nothing against old people or old banks, but I just used the term Old People's bank to refer to this particular bank that doesn't seem to be in a hurry to meet the needs of modern day customers. Maybe, they may be hoping that in the future, when they have no more customers, they would now modernise and have a better ways of doing things. What they need to realize is that, creating negative goodwill for your company in the minds of Nigerians may not guarantee long life for your company.
Comments: