MTN Customers dissatisfied about New Rich life promo
NaijaRock
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Posted by Felix Okoli on August 10, 2010 at 12:06:44:
Perhaps they were expecting the biggest GSM company in Nigeria to give them the biggest bonus and discount for their unfledging loyalty for the greate part of this 2010 but it appears that some customers are not entirely happy with the new link packages consisting or Funlink, HappyLink, Prolink and Smartlink. Perhaps people were expecting a significant reduction in tarrifs rather than a complicating array of bundles that expire monthly or basics that exclude family and friends. Perhaps, MTN Nigeria customers were expecting more given that other Telecom companies have offered quite a lot of benefits to their customers.
In the recent blog post on MTN Introduces New link packages, I noticed that while some people did not fully understand the advantages of Happylink or Funlink over Xtraconnect, others are simply seeing this as another way to engage customers in spending more and so were not willing to migrate just yet.
I think MTN needs to really make people understand the advantages of this new set of packages over the previous ones or maybe just add some more bonus to this new one such as including family and friends.
Comments:
Perhaps they were expecting the biggest GSM company in Nigeria to give them the biggest bonus and discount for their unfledging loyalty for the greate part of this 2010 but it appears that some customers are not entirely happy with the new link packages consisting or Funlink, HappyLink, Prolink and Smartlink. Perhaps people were expecting a significant reduction in tarrifs rather than a complicating array of bundles that expire monthly or basics that exclude family and friends. Perhaps, MTN Nigeria customers were expecting more given that other Telecom companies have offered quite a lot of benefits to their customers.
In the recent blog post on MTN Introduces New link packages, I noticed that while some people did not fully understand the advantages of Happylink or Funlink over Xtraconnect, others are simply seeing this as another way to engage customers in spending more and so were not willing to migrate just yet.
I think MTN needs to really make people understand the advantages of this new set of packages over the previous ones or maybe just add some more bonus to this new one such as including family and friends.
Comments: